Deliveries and shipments
All deliveries to mainland Portugal are handled by a carrier contracted by Dermicalab. For the islands and other countries, the carrier is contracted on a case-by-case basis.
After dispatch, the customer will receive a confirmation email with all order details.
Orders are always delivered from Monday to Friday, except for local or national holidays, according to the address the customer indicates when placing the order.
The customer can indicate any address they wish to receive the order from Monday to Friday. For this purpose, someone must be present at the address between 9 am and 6 pm.
Please note: It is not possible to choose the time you wish to receive the order, as this is determined by the carrier.
If an incorrect or incomplete delivery address is provided, it may result in the order being returned, incurring additional costs for the customer for a new shipment. We recommend that you always verify your indicated delivery address.
The minimum order value for free shipping is €30 for orders within mainland Portugal.
Delivery Times
In Mainland Portugal - 2-3 business days
In Spain – 3-4 business days
Destination Estimated Delivery Time
Germany · France · Italy · Netherlands 3–4 business days
Austria · Belgium · Luxembourg · Poland 4–5 business days
Croatia · Slovakia · Slovenia · Hungary · Czech Republic · Denmark 5–6 business days
Bulgaria · Romania · Finland · Sweden · Latvia · Lithuania 6–7 business days
Estonia · Ireland 7–8 business days Greece 8–9 business days
NOTICE
Shipping costs may be subject to weekly updates due to fuel market fluctuations.
Delivery Costs
Shipping costs are automatically calculated in our online store and displayed during the checkout process.
The cost varies depending on whether the order is for mainland Portugal, the islands, or international shipping.
If the products are damaged upon delivery, please send a message through our customer service so that the problem can be resolved promptly.
Product Unavailable
We always respect the shipping deadlines for products, provided they are in stock.
If one of the selected products is out of stock, we will contact you by phone or email (according to the information provided at the time of the order) within a maximum of 8 days from the date of the order, in order to inform you of the new delivery date for the product.
In this case, if one of the ordered products is unavailable, we will credit the amount paid.
Exchanges and Returns
In accordance with our Customer Satisfaction Policy and applicable legislation, we offer exchanges or returns for damaged items within 15 days of the date the customer received them.
The customer must request the return service from customer service and support, along with photos of the product and the reason for the return.
Shipping costs will be covered by us if the item(s) have any problems upon delivery. If the item(s) have any future problems within the warranty period, the shipping costs will be the customer's responsibility.
The product must not show any signs of use, and for safety reasons, if this occurs, the return will not be accepted.
Don't hesitate to contact us
marketing@dermicalab.com
Whatsapp
968691018